It is important that you obtain your medical records from your primary care physician or referring physician as well as any records from a recent emergency room visit or hospitalization. If you have seen another gastroenterologist previously, please bring these records with you. Having the relevant medical records will assist the physician in learning more about your health history and enables the physician to better serve your needs.
Why do I have to update my patient information
everytime I have an appointment?
In order to file your insurance claims accurately, we must have your most recent information along with a copy of your insurance card. This will ensure all of your insurance claims are being filed correctly and in a timely manner.
How long is a typical office visit?
Up to thirty (30) minutes depending upon the complexity of your medical problem.
How do I obtain a copy of my medical record?
Our office will provide you with a complimentary copy of your medical record. If your medical record is lengthy, a cost may be incurred. You will need to fill out a medical record release form and mail or fax the form to our office. Requests for medical records usually take one week to process. If you have a special request, please let our staff know.
Where do I park for my appointment?
For your office visit, there is a parking lot with an attendant behind the office building. The parking lot entrance is on Geary Blvd (east side of office building). For your procedure visit, you can park in the parking facility affiliated with the endoscopy center or hospital.
What is your appointment cancellation policy?
We require 24 hours notice to cancel an office appointment and 72 hours notice to cancel a procedure. These hours apply to business days only. Failure to cancel an appointment in a timely manner will incur a cancellation fee.
How do I request a refill of a medication?
Please have your pharmacy either send an electronic request (via our electronic health record system) or have them fax your refill request to our office at (415) 346.0161. We can usually respond to the refill request within 1-2 business days.
What do I do if I have an emergency?
If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room.
Procedure-related Questions
Do I really need to have a colonoscopy?
Do I need to come in for an office consultation prior
to my screening colonoscopy?
Not necessarily. Our staff will request that you fill out a Patient Questionnaire and may request relevant records from your primary care physician. After reviewing this information, the physician may decide that it is not necessary for you to be seen in the office prior to your colonoscopy. Generally, this only applies to a patient who is in good health, without any active significant medical problems, and who is not taking a blood thinner (e.g. Plavix or Coumadin). If an office consultation is deemed to be necessary, the physician will review your medical history and medications, possibly order some basic tests and/or make medication dosage adjustments, as well as explain the procedure. This is standard medical practice and will ensure that you are prepared for the procedure.
My friend recently had a procedure and his/her prep
was different than mine. Why?
Different physicians prefer different preparations for colonoscopy. You should follow the preparation instructions exactly as it was prescibed for you. Our physicians have a lot of experience in using the different colonoscopy preparations and have decided upon using SUPREP because of its low total volume and superior cleansing results. Any questions you have should be directed to our staff.
I have a procedure scheduled and now I have some
last minute concerns or issues; what do I do?
Please refer to either the endoscopy or colonoscopy preparation sheet that provided to you. If you still have questions, call the office and speak with our staff.
Does a colonoscopy hurt?
The doctor gives you a pain reliever and a sedative to bring you into a state called "conscious sedation." This is not like general anesthesia, where you are unconscious, but a pleasant, sleepy, relaxed, dreamlike state in which you do not feel a thing. Additionally, patients typically do not remember the procedure.
Will I be in a private room for my procedure?
Endoscopy and Colonoscopy are always done behind closed doors, in a private room, with no other patients around. Your privacy is a top concern.
How will I feel after my procedure?
After the procedure, you will be taken to the recovery area. Most people feel fine after waking up. Some patients feel a bit woozy, but this is temporary. You will be watched closely by one of our nurses and given fluids. You may have some gas, which could cause mild temporary discomfort. When you are fully awake, you will dress into your clothes and then be discharged.
How long will I be at the endoscopy center for my
procedure?
Approximately 2 hours after you have arrived and registered.
What do I need to bring with me for my procedure?
Please bring a list of your current medications including over-the-counter medicines, as well as a current copy of your insurance card. It is advisable for you to bring the phone number of the person who will be picking you up after the procedure (see below). Dress in comfortable clothing. Do not wear jewelry or finger nail polish.
Will I be able to drive after my procedure?
You will not be able to drive for the remainder of the day of your procedure. You will need someone to drive you home after your procedure. If you are dropped off or your transportation leaves during the procedure, the staff will need a phone number where they can be reached. You may resume normal activities, including driving, on the day following the procedure.
When and what can I eat after my procedure?
You can eat as soon as you leave the procedure facility. It is recommended that your first meal consist of relatively "light" food such as chicken soup, a turkey sandwich, or eggs & toast. Since you will have received sedation and your stomach will be empty, eating anything too rich or heavy might give you an upset stomach. You may resume your normal diet after the initial meal following your procedure.
When can I expect my test results?
Biopsy results usually take 3-5 business days for the report to arrive in our office. Review your discharge instruction handout provided to you after your procedure for follow up instructions. Most blood tests and radiology tests results usually require 2-3 business days.
Will my primary care physician receive a report of
my procedure?
Yes, your primary care physician will receive a copy of all reports including the procedure report, biopsy or pathology report, and any other reports of tests that the physician has ordered.
What about virtual colonoscopy? How does it
compare to a regular colonoscopy?
Researchers have concluded that virtual colonoscopy is less reliable than previously thought and not ready for widespread use. According to a study of 600 patients at nine major clinics, its accuracy varies considerably, depending on the training and methods of the doctors performing it. Moreover, should a virtual colonoscopy reveal polyps or other suspicious tissue you would have to make an appointment for a traditional colonoscopy and go through the preparation process all over again. The American College of Gastroenterology recommends that people get a conventional colonoscopy, calling it the “gold standard” of colon cancer screening.
INSURANCE / BILLING QUESTIONS
Do you accept all insurance?
We participate with most insurance carriers for normal office visits. For procedures, please check with your insurance plan or call our office to ensure that we participate with your insurance plan and to verify your coverage.
What is your payment policy?
We accept cash, checks, debit cards, and major credit cards (except American Express). We expect payment for any co-pays at the time the service is rendered. If you need special repayment arrangements, please speak with our staff.